Support ticket widget
A helpdesk,
not a contact form.
A contact form sends you an email and forgets. A ticket gets a reference number, a status you can move it through, a priority, and a thread the customer can come back to. Same effort for them, an actual system for you.
Four states.
Nothing falls through.
Every ticket sits in exactly one of them, and the counts are on screen the moment you open the module.
Anything open or in progress and marked high priority is counted separately, so the urgent work is never buried in the total.
What every ticket carries.
AnatomyA unique reference like TKT-9F2A41C8, generated on submission and given to the customer so they can quote it back to you.
What they actually wrote, kept whole rather than flattened into an email body.
Name and email, plus where the ticket came from, so you know who you are answering without asking.
Open, in progress, resolved or closed — moved by you, filterable, and counted on the index.
Low, medium or high. High-priority tickets that are still open surface separately in the summary.
A real thread. Every response is kept in order against the ticket, not scattered across a mailbox.
So you can see what has been sitting there, and sort accordingly.
They open it in the bubble.
You work it here.
Support Tickets is a block you add to your Floating Bubble, styled and positioned there with everything else your visitors see.
Once a ticket exists it belongs to you, and you work it from a module built for that — with a queue, statuses and threads rather than a widget editor.
Customers can look their own ticket up again with their email and reference number, so “any update on this?” does not have to become another message for you to answer.
Need a faster back-and-forth instead? Live Chat handles the conversations that want answering right now.
Support Tickets, before you ask.
Support Tickets runs on the 250 free Usage Credits every account gets each month, and each new ticket a visitor opens costs 1 credit. If you need more, one-time packs start at $9, purchased credits never expire and there is no monthly fee.
With the Builderify script tag in the head of your site, add the Support Tickets block to your Floating Bubble and style it with everything else your visitors see. It works on WordPress, Squarespace, Shopify, Wix, Webflow, Framer and plain HTML, and every new ticket lands in your queue as Open.
A contact form sends you an email and forgets it. A ticket gets a unique reference number, a status you move through open, in progress, resolved and closed, a low, medium or high priority, and a thread of replies kept in order. High-priority tickets that are still open are counted separately, so urgent work is never buried in the total.
Yes. Customers can look their own ticket up again with their email and reference number, so a request for an update does not have to become another message for you to answer. The requester also becomes a contact in your leads.
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Stop losing the visitors
you already paid for.
More leads from the traffic you already have, and follow-up that sends itself. Free to start. No card, no monthly fee.