It answers from
your words. Not its own.
Most chatbots will confidently invent a refund policy you have never had. This one reads what you wrote before it says anything, and tells the visitor it does not know when you never wrote it down.
When it does not know,
it does not guess.
A visitor asks something your knowledge does not cover. Rather than improvise, the chatbot sends the fallback line you wrote and offers to pass the question to you. The model is never even asked — so an answer you would not have wanted costs you nothing.
That is how it behaves from the first day. You can loosen it if you would rather it fill gaps on its own, but the careful setting is the one you start with.
Handed-over questions land in your conversation list with a filter of their own, so the gaps in your knowledge become a list you can work through.
Three ways to teach it.
None of them take an afternoon.
Paste text
Drop in a policy, a spec sheet, an about page. Anything you would otherwise have emailed somebody.
Give it a URL
Point it at a page you already publish. It fetches the page and reads it, and the same URL is only ever stored once.
Write a Q&A
For the question you get every week, write the question and the exact answer you want given back.
Broken into passages you can edit one at a time.
What you add is split into short passages — at your headings where there are headings, and never through the middle of a word. Each one is searched on its own, so a question about returns finds the returns paragraph rather than the whole page it came from.
One paragraph out of date? Rewrite that paragraph. It is retrained on the spot, marked as edited, and the rest of the page is left exactly as it was.
You have 30 days from delivery to send anything back to us…
Items need to be unworn and still have their original tags…
Refunds reach your original payment method within five working days…
It sounds like you,
and it gets better weekly.
Give it a name and a voice
Call it whatever you like, pick professional, friendly, casual or formal, and choose whether answers run to a sentence or a few paragraphs.
Teach a better answer
Reading a transcript and wincing at a reply? One action turns that exact question into a Q&A you write yourself, and the next visitor gets your version.
Visitors tell you when it missed
Every answer can be rated, and the unhelpful ones are counted for you — the shortest route there is to knowing what to write down next.
Answers appear as they are written
Text arrives word by word rather than landing after a long pause, so nobody sits watching a spinner wondering whether it broke.
It follows the conversation
Follow-ups like “and how much is that one?” work, because earlier turns are read alongside the new question. You decide how many turns it carries.
Ask for a name or an email
Optional, and off unless you turn it on. When it is on, a chat that leaves an email becomes a contact like any other capture.
You are charged what an answer actually cost to produce rather than a flat fee per chat, and every conversation carries its own running total. Two settings bound it: a ceiling on the length of a single answer, and how much of the conversation gets re-read each time. Questions your knowledge cannot answer never reach the model at all.
First line of reply.
Not the only one.
The chatbot is a block in your Floating Bubble, sitting alongside Live Chat and Support Tickets. It takes the questions you have already answered a hundred times, and the ones it cannot take come to you.
There is no separate account, no widget served from somebody else’s domain, and nothing extra to embed. It is the same script tag you already have on the page.
Stop losing the visitors
you already paid for.
More leads from the traffic you already have, and follow-up that sends itself. Free to start — no card, no monthly fee.