Contact

One address.
Whatever it is.

We are a small team, so we do not run six inboxes that all forward to the same three people. Everything comes to support@builderify.com — put the right thing in the subject line and it lands with whoever handles it.

How to reach the right person

Start the subject line
with one of these.

Support
Something is broken, or you cannot work out how to do a thing
The fastest route. Include the website it happened on. Support
Billing
Credits, recharge packs, invoices, refunds
Quote the email on the account and the date of the charge. Refund policy
Partners
Agency, affiliate or technology partnership
Tell us who you work with and what you want to build. Partners
Careers
You want to work with us
No CV needed first. One paragraph is enough to start. Careers
Abuse
A Builderify widget on someone else’s site is doing harm
Send the exact URL. These get looked at ahead of the queue. Report abuse
Copyright
Your work is being used without permission
A valid notice needs specific things in it — the page lists them. DMCA
Press
You are writing about us and need a comment or assets
Say your deadline in the first line and we will work to it.
Privacy
A data request, or a question about what we store
Name the account the request relates to. Privacy policy

Do not know which one? Send it anyway. We will move it.

What to expect

A person, and
roughly this quickly.

These are what actually happens rather than what a contract says. If something is going to take longer, we will say so in the first reply instead of going quiet.

Support and billing Under two hours, working hours
Abuse reports Same working day, ahead of the queue
Copyright notices Reviewed within two working days
Partnerships and press Two to three working days
Careers We reply to everyone, even when it is a no
Contact

That is the address.
There is only the one.

Write in whatever language you are comfortable in. If we cannot answer something ourselves, we will tell you who can.

Builderify · support@builderify.com · Replies from a person, not a template

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