DMCA / Copyright Policy

Two different things can be reported here, and they are handled slightly differently:

• Material on the Builderify platform itself — content stored in a customer's account, such as text in a popup, a knowledge source given to the AI Chatbot, an uploaded image, or the copy of an email campaign.
• Material on a customer's own website — pages we do not host. Where the infringement is in the customer's own site rather than in anything we store, the correct recipient is their hosting provider. We will still review what you send and act on the parts within our control.

If the problem is not a copyright one — a scam, phishing, malware or harassment — use Report Abuse instead. It is a faster route for those.

To be effective under the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)), your notice must include all six of the following. A notice missing any of them may be delayed or may not be actionable:

1. A physical or electronic signature of the copyright owner, or a person authorised to act on their behalf.
2. Identification of the copyrighted work you say has been infringed — or, if several works are covered by a single notice, a representative list of them.
3. Identification of the material you say is infringing, with information reasonably sufficient for us to locate it. In practice this means the exact URL.
4. Information reasonably sufficient for us to contact you: an address, a telephone number, and an email address.
5. A statement that you have a good faith belief that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate and — under penalty of perjury — that you are the copyright owner or authorised to act on their behalf.

• You receive an acknowledgement that the notice arrived.
• A person reviews it against the requirements above, normally within two working days.
• Where the notice is valid and the material is within our control, we remove or disable access to it.
• We notify the account holder, pass on a copy of the notice, and tell them how to file a counter-notification.
• We write back to you with the outcome.

We may contact you for clarification before acting. We do not charge for any of this, and you do not need a lawyer to send a notice.

If content of yours was taken down and you believe that was a mistake or a misidentification, you may send a counter-notification. Under 17 U.S.C. § 512(g)(3) it must include:

1. Your physical or electronic signature.
2. Identification of the material that was removed, and the location where it appeared before removal.
3. A statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification.
4. Your name, address and telephone number, a statement that you consent to the jurisdiction of the Federal District Court for the district your address is in — or, if your address is outside the United States, any district in which we may be found — and that you will accept service of process from the party who filed the original notice.

We forward valid counter-notifications to the original complainant. If they do not tell us within ten to fourteen business days that they have filed an action seeking a court order, we may restore the material.

We terminate the accounts of repeat infringers in appropriate circumstances. Copyright is not the only ground for termination — an account may also be suspended immediately, without a repeat pattern, where the material is unlawful or the account was created to distribute infringing content.

Please be careful before sending a notice. Under 17 U.S.C. § 512(f), anyone who knowingly and materially misrepresents that material is infringing — or that it was removed by mistake — may be liable for damages, including costs and legal fees. If you are not sure whether the use is infringing, or whether it is covered by fair use or another exception, take advice before filing.

This page is about copyright. For trademark complaints, publicity or privacy claims, defamation, or any other rights issue, write to support@builderify.com and describe what the right is, where the material is, and why you believe it infringes. Those are handled case by case rather than through the DMCA process.

All copyright notices and counter-notifications go to support@builderify.com, with Copyright at the start of the subject line.

Nothing on this page is legal advice, and it does not extend or limit any right or remedy available to you. Where this summary and the statute differ, the statute governs.