Tidio free plan limits
Free for 50 chats.
Then it goes
quiet.
Tidio’s free plan costs $0 and gives you 50 billable conversations a month, 10 agent seats, flows that reach 100 visitors a month, and 50 conversations from its AI agent, Lyro, that never renew on the free plan. The first and the last are the ones that bite: at 50 chats you can no longer see or answer new messages, and when Lyro’s 50 are used it stops for good. Below is what each limit counts, where Tidio’s own pages disagree, what the paid steps cost, and a calculator for your numbers, with Builderify Live Chat alongside.
By the Builderify team
What Tidio’s free plan
actually limits.
“50 conversations” is only one of three meters. Each counts something different, runs on its own clock and does something different when it fills.
| Meter | Free amount | What counts | At the limit | Resets |
|---|---|---|---|---|
| Billable conversations | 50 a month, 10 seats | A live chat, ticket, email or Messenger, Instagram or WhatsApp thread in which a person on your team replies. One per thread, however many messages. Messages you never answer, and replies from Lyro or Flows, do not count. | A banner at 80%. At the limit you can no longer see incoming messages or reply to them. | Monthly. Tidio’s pages give two different dates (see 02). |
| Lyro AI conversations | 50, once. One piece of Guidance and one Smart Action | A thread where Lyro replies, counted the first time it replies. A thread closes after 15 minutes of silence, and the visitor’s next message starts a new one that counts again. An instant hand-off to a person deducts nothing. | Lyro stops working. | Never on Free. A paid Lyro package renews monthly from the day you pay. |
| Flows visitors | 100 unique visitors a month | Unique visitors your flows (greetings, FAQ paths, lead capture) talk to. You can build as many flows as you like. | Not stated on the pages read. | Every 30 days, counted from the day the account was created. |
Free also includes ticketing, the Messenger, Instagram, WhatsApp and email connections, other third-party app integrations, the desktop and mobile apps and basic analytics, according to Tidio’s free-plan help article. What it leaves out starts at Starter: the live visitors list and operating hours.
Where Tidio’s own pages
say different things.
Tidio’s pricing page and help centre were written at different times. Four details differ between them, and each is worth knowing before you plan around the 50.
When the chat counter resets.
The monthly-limit article says the quota normally resets on the first day of each month. The free-plan article says the exact date depends on when the account was activated.
Open Usage and plan, the round button at the top right of the Tidio panel, and read your own numbers there. Do not plan around either date.
When a conversation counts.
The pricing page’s FAQ counts a conversation once a person on your team replies to it or starts it, and says unanswered messages and spam do not count. The help article counts it when an agent finishes it with Solve. Both count one per thread.
The 50 are spent on chats you work, not on chats you ignore. Check Usage and plan after your first busy day to see how yours is counting.
How many seats Free has.
The pricing page and current help articles say 10. The same upgrades article still describes a Free plan with 3 agents, under a heading for legacy packages that applies to accounts that were already paying when the current plans began.
A new account has 10. If you signed up years ago, check your own account before you invite a team.
What the 80% banner is for.
At 80% of the monthly limit a banner appears in the inbox. At the limit, you cannot see incoming messages or reply until the reset or an upgrade.
Treat 40 chats a month as the point to decide: stay and accept the wait, upgrade, or send some chats somewhere else.
What the next step
costs and adds.
Prices are the ones Tidio’s pricing page shows with yearly billing, read on 9 November 2026. The page also offers monthly billing, but its monthly prices were not in the text we could read, so none are given. Every new account gets a 7-day trial of the paid plans, then drops to Free unless you upgrade.
| Package | A month, yearly billing | Conversations a month | What it adds |
|---|---|---|---|
| Free | $0 | 50 | Ten seats, ticketing, Messenger, Instagram, WhatsApp and email connections, basic analytics. Lyro’s 50 once, flows for 100 visitors. |
| Starter | $24.17 | 100 | The live visitors list and operating hours. |
| Growth | From $49.17 | 250 to 2,000, selectable | Advanced analytics, live typing preview, viewed-pages history, visitor notes, automatic chat assignment and solving, a satisfaction survey, canned responses, agent permissions and native Shopify actions. Removing the Tidio logo is an add-on at $16.67 a month. |
| Plus | From $300, plus usage | Custom | Custom seats and quotas, Lyro and Flows without the self-serve caps, custom branding, premium support and a dedicated success manager. |
| Premium | Contact sales | Custom | Tidio sets up and manages the AI agent, with a 50% resolution rate it guarantees. |
| Lyro AI Agent, on its own | From $32.50 | — | 50 to 1,000 Lyro conversations a month, renewing monthly. Above that, Plus. |
| Flows, on its own | From $24.17 | — | 2,000 to 100,000 visitors reached a month. Above that, Plus. |
There is no step between 100 and 250. Starter stops at 100 conversations and Growth’s smallest level is 250, so a shop that answers 101 to 249 chats a month pays for Growth and uses part of it.
The three products add up. Tidio says its human-chat plans, Lyro and Flows can each be bought alone or in any combination, so a site that outgrows all three free quotas pays for three. It also sells bundles, which its pricing page prices with a slider, so the figures here are starting points, not quotes.
Will Tidio’s free plan
still hold you?
Set the sliders to a typical month. Each of Tidio’s three meters is checked on its own, then the lowest published prices are added up. The same chats are priced on Builderify’s rate card beside it.
- Conversations 56 a month is past the free 50, so Starter, which covers up to 100.
- Lyro The free 50 last about 2.5 months at 20 a month, then a paid Lyro package, from $32.50.
- Flows 300 a month is past the free 100, so paid Flows, from $24.17 (its smallest level is 2,000 visitors).
Of 80 chats started, about 56 would be billable on Tidio, the ones a person replies to.
“From” means the lowest level that covers your number. Tidio shows the price of higher levels only in a slider, and a bundle can price differently.
Builderify charges for every chat started with you, not only the ones you answer. This receipt has chats and page loads only: the AI chatbot and Flows-style automations are not priced here, because the rate card has no per-answer line for them.
The same chat,
paid by use.
Builderify has no plans and no chat-count tiers. Every account gets 250 credits a month and live chat uses them as you go: 1 credit for each new conversation, 10 for every 1,000 page loads. The widget shows a “Powered by Builderify” line; removing it costs 1,500 credits, once per website.
If you outgrow the free credits, one-time packs start at $9 for 1,000 credits and never expire. The full rate card is on the pricing page.
- 250 credits a month, about 200 chats on a 5,000-visit site
- No chat-count tier: each new chat is 1 credit, whatever the month
- One person answering, then 250 credits once per extra person
- Every conversation kept and searchable
- Every other module on the same script tag
- Messenger, Instagram, WhatsApp and email in the same inbox on the free plan. Builderify’s Live Chat page describes none of these
- A visual Flows builder with sales and FAQ templates. Builderify’s Live Chat page describes nothing like it
- Ten seats included on Free
- Counts only the chats you answer. Builderify counts every chat started
Live chat is a block in the floating website widget, added with one script tag on WordPress, Shopify, Wix, Squarespace, Webflow, Framer or plain HTML. For the other free plans, see free live chat plans compared; on Squarespace, the live chat guide covers which plans allow it. Looking at Intercom instead? The Intercom Fin alternative guide prices it. For a bot that answers from your own pages, see the AI chatbot.
Stay on Tidio free,
pay, or move?
You answer fewer than about 40 chats a month and want Messenger, Instagram or WhatsApp in the same inbox.
Stay on Tidio Free. It is a real free plan for that size, and the connections are included. Watch Usage and plan; the wall arrives at 50.
You answer 51 to 100 chats a month.
Tidio Starter is the one step that fits, at $24.17 a month with yearly billing. Past 100 the next step is Growth, whose smallest level is 250.
Your chats come in bursts, and a locked inbox in a busy week would cost you sales.
Pay by use. Tidio stops showing new chats at the limit until the reset or an upgrade. Builderify has no chat-count tier: each chat costs 1 credit, the first 250 credits each month are free, and a one-time pack tops you up.
You want an AI to answer after the free 50 are gone.
A paid Lyro package starts at $32.50 a month, for 50 Lyro conversations. The alternative is Builderify’s AI chatbot, which answers from your own pages and hands over to you; read its module page for how it is priced.
The Tidio logo has to go.
On Tidio that means Growth plus a $16.67 a month add-on, from $65.84 in total with yearly billing. On Builderify it is 1,500 credits once per website.
Tidio's free plan, before you ask.
Yes. Tidio's Free plan costs $0 and asks for no card. As of 9 November 2026 it gives you 50 billable conversations a month, 10 agent seats, flows that can reach 100 visitors a month, and 50 conversations from its AI agent, Lyro, that are a one-off allowance and never renew. Every new account also gets a 7-day trial of the paid plans, then drops to Free unless you upgrade.
Tidio shows a banner in your inbox once you pass 80% of the limit. At the limit, its help pages say you can no longer see incoming messages or reply to them until the quota resets or you upgrade. Lyro's 50 are different: when they run out, Lyro stops answering and the allowance does not come back on the free plan.
A billable conversation is a live chat, ticket, email or Messenger, Instagram or WhatsApp thread in which one of your agents replies. It counts once, however many messages go back and forth. Tidio's pricing page says messages you never answer, spam included, and replies from Lyro or Flows do not count. Its help centre words it a little differently, as counted when an agent solves the thread.
With yearly billing, Starter is $24.17 a month for 100 conversations, Growth starts at $49.17 a month for 250 up to 2,000, and Plus starts at $300 a month plus usage. Lyro on its own starts at $32.50 a month and Flows at $24.17 a month. Removing the Tidio logo is an add-on at $16.67 a month, sold on Growth. Monthly-billing prices were not readable on the page, so none are given here.
For chats on your own site, it can be. Every account gets 250 free credits a month, a new conversation costs 1 credit and every 1,000 page loads cost 10, so a site with 5,000 page loads can take about 200 chats before paying. Builderify counts every chat started with you, not only the ones you answer, and its Live Chat page describes no Messenger, Instagram, WhatsApp or email inbox, which Tidio has.
Sources
Tidio’s own pages, read on 9 November 2026.
- Tidio Pricing: plans, quotas and FAQ
- Tidio Help Center The free version and downgrading your account (updated 4 Nov 2025)
- Tidio Help Center The monthly conversations limit (updated 19 May 2025)
- Tidio Help Center The Lyro AI agent limit (updated 28 Jan 2026)
- Tidio Help Center Which upgrades do I need? (updated 4 Nov 2025)
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The Builderify modules behind these guides: Live Chat (free live chat for your website) and AI Chatbot (ai chatbot trained on your website).
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